Shipping Policy

At Garden Furniture Kettler, we aim to provide a seamless delivery experience for all our customers. Below, you will find details about our shipping process, delivery times, and other important information.

Delivery Areas

We currently ship to mainland UK. Unfortunately, we do not deliver to Northern Ireland, Channel Islands, Isle of Man, or other offshore locations.

Delivery Times

Orders are typically processed within 1-2 working days. Standard delivery takes 3-5 working days from dispatch. Please note that delivery times may vary depending on product availability and courier schedules.

Shipping Costs

Shipping costs are calculated at checkout based on the size and weight of your order. Free delivery may be available for certain items or order values.

Delivery Process

Once your order is dispatched, you will receive a confirmation email with tracking information. Deliveries are made by our trusted courier partners, and someone must be available to accept the delivery.

Failed Deliveries

If a delivery attempt is unsuccessful, our courier will leave a card with instructions for rescheduling or collecting your order. Additional fees may apply for redelivery.

Damaged or Missing Items

In the rare event that your order arrives damaged or items are missing, please contact our customer service team immediately for assistance.

Changes to Your Order

If you need to modify or cancel your order, please notify us as soon as possible. Once an order has been dispatched, changes cannot be made.

For any further questions regarding shipping, please refer to our FAQs or contact us directly.

Thank you for shopping with Garden Furniture Kettler!